T-Mobile in Redmond, WA Closed now

Reviews about T-Mobile

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  July 31, 2020, by Bill Hamilton
  I would say no star ,,this place sucks,,service is beyond bad,,kids that work there are like brain dead robots ,,,it wasn't always like this. so i went in to replace my lg phone which worked fine until they did tower upgrade which totally limited the function of my phone,,so i was forced to buy a new one ,so i purchased the only flip phone they had and was hit with a $20 upgrade fee,,say what ? upgrade from a flip phone to a flip phone,,whatever!, the phone they offer had not nearly the capability of my old lg 450 so i returned it and was hit with a $25 re-stock fee.I have been pretty happy with tmobile service for 15 years but their stores SUCK!!
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  September 01, 2019, by Sami Pletsch
  Absolutely horrible service. I do not think that anyone at that store understands what customer service is. I went in to try to set up an account and they said they could not do this in store. What? They told me to set up everything online. After wasting 3 hours talking to 4 different "customer service reps" who barely spoke english, my account was "set up." I then received an email where I had to electronically sign a contract. The problem is, that they completely spelled my name wrong, and would not let me sign with my proper name. There was no support assistance available, the only solution they provided was to give me the same customer service number I started with and work with the same incompetent reps. I'm done. This is not worth the hassle. No wonder everyone told me I was crazy to switch to T-Mobile over Verizon. Silly me.